Effective Date: September 1, 2026
This Shipping Policy applies to all orders placed on viennacutlery.com, operated by LACONIC BEAUTY SUPPLY INC. Please read this policy carefully before placing your order.
1. Order Processing Time
- Orders are processed within 1–3 business days after payment is confirmed.
- PayPal orders: Processing begins immediately after payment is confirmed.
- Check payments: Processing begins only after the check has been received and fully cleared by our bank. This may take 10–20 business days from the date you mail the check.
- Orders are not processed or shipped on weekends or U.S. federal holidays.
2. Shipping Destinations
We currently ship to:
- All 50 U.S. states.
- U.S. territories (please contact us for availability).
- International destinations (please contact us for availability and rates).
If your country is not available at checkout, please contact us at lanconicservice@outlook.com.
3. Shipping Methods and Delivery Times
| Shipping Method | Estimated Delivery Time |
|---|---|
| Standard Shipping (U.S.) | 5–7 business days |
| Expedited Shipping (U.S.) | 2–5 business days |
| International Shipping | 10–30 business days |
Delivery times are estimates only and are not guaranteed. Delays may occur due to carrier issues, customs, weather, or other events beyond our control.
4. Shipping Costs
- Shipping costs are calculated at checkout based on your location and selected shipping method.
- Free shipping may be offered on qualifying orders at our discretion.
- International customers are responsible for any customs duties, taxes, or import fees.
5. Order Tracking
- Once your order ships, you will receive a shipping confirmation email with tracking information.
- Tracking updates may take 24–48 hours to appear.
- If you do not receive tracking information within 5 business days of shipment, please contact us.
6. Incorrect or Incomplete Addresses
- Please ensure your shipping address is accurate and complete.
- We are not responsible for orders shipped to incorrect addresses provided by the customer.
- If an order is returned due to an incorrect address, you may be responsible for additional shipping costs.
- If you need to change your address after placing an order, contact us immediately at 917-731-8780. We cannot guarantee changes once an order has shipped.
7. Lost, Stolen, or Damaged Packages
- Once a package is handed to the carrier, risk of loss passes to the customer.
- If your package is lost or damaged in transit, please contact the carrier first.
- If you need assistance, contact us at lanconicservice@outlook.com and we will help where possible.
- We recommend purchasing shipping insurance for high-value orders.
8. Customs and Import Fees
International orders may be subject to customs duties, taxes, and import fees imposed by the destination country. These charges are the responsibility of the customer. We have no control over these charges and cannot predict their amount.
9. Delayed or Missing Shipments
If your order has not arrived within the estimated delivery time:
- Check your tracking information.
- Contact the carrier for updates.
- If you still need help, contact us at lanconicservice@outlook.com or 917-731-8780.
We will work with you to resolve the issue as quickly as possible.
10. Contact Us
If you have any questions about this Shipping Policy, please contact us:
LACONIC BEAUTY SUPPLY INC
Website: viennacutlery.com
Address: 70 Stage Lane, Staten Island, NY 10304, United States
Phone: 917-731-8780
Email: lanconicservice@outlook.com
Last Updated: September 1, 2026